We want to express our appreciation to you and your family for granting us the privilege of caring for you. Our patients inspire us to do our very best each day, and our relationship with you is the most important one we have.
If you have a suggestion for us – if there is something we could have done better – please let us know. As we strive daily to provide the best possible patient experience, we sincerely appreciate your feedback. Every matter of concern you may have is important to us, and we would love the opportunity to address those concerns and correct any mistakes we may have made.
You may personally contact:
Anetra Jones, Chief Nurse Executive - 586-7106
Steve Heatherly, President & CEO - 586-7104
James Goss, Patient Feedback Coordinator - 586-7780
Harris Regional Hospital and Swain County Hospital are accredited by the Joint Commission, which accredits and certifies more than 20,000 healthcare organizations and programs in the United States. The Joint Commission conducts a full survey of each organization every three years. On-site visits are unannounced.
Benefits of being accredited by The Joint Commission include organization and strengthening of patient safety efforts as well as improving the quality and safety of care, treatment and services. Comments and concerns regarding patient safety and quality of care may be submitted to:
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Blvd.
Oakbrook Terrace, Il. 60181
Fax to: (630) 792-5636
On-line at www.jointcommission.org.
Both WestCare hospitals are licensed in North Carolina by the Division of Health Services Regulation.
Patients have the right to file a complaint with the Complaint Intake Unit, which can be reached by phone at: 1-800-624-3004 (within N.C.); 919-733-7461 (local and outside North Carolina); or 919-715-7724 (fax). The unit can also be reached by mail at:
Division of Health Services Regulation
Complaint Intake Unit
2711 Mail Service Center
Raleigh, N.C. 27699-2711
WestCare does not discriminate against any person on the basis of race, color, national origin, disability, or age in admission, treatment, or participation in its programs, services and activities, or in employment.
For further information about this policy, contact the Patient Advocate at 828-586-7780, NC State Relay at 711 or toll free 1-800-735-2962.