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Imagine a Hospital where…

I recieved top notch care at Harris Hospital. I would especially like to thank—Miss Santana,Miss Lucille,and Miss Cybil,all in emergency room care!.
David Kosko

 

Imagine a Hospital where…

Your every need is met during your stay.

I worked at Harris for about 10 years, but never thought my most memorable moment there would come after I had been away for over a year! When we were ready to deliver our baby we drove from Mars Hill because I knew the women in the Mommy/Baby unit are amazing. Lori and Tori provided me with excellent care. I always felt like they anticipated what I needed, and they were ready with an answer for every question. It is such an exciting, but anxious, process and they were so calming and so authoritative. I knew I was in very capable hands.
Judy delivered my baby. She was the newest member of Smoky Mountain OB, and the only one I wasn’t familiar with before my pregnancy. In just a few visits, she felt to me as if I had know her for years. She also was so calm, assuring, and was a wonderful coach to my husband and myself.
The lactation specialist took so much time with us. When I left, I really felt confident and capable. It was because of your wonderful staff and the great education that I received that I felt that way.
For so many reasons this hospital will always have a special place in my heart, but now it has an especially meaningful place because you helped give me a healthy, happy daughter.
Thank you all,
Amy Beane

 

Imagine a Hospital where…

 Your every need is met during your stay.

 “I was a surgical patient in your hospital and I wanted to share with you something about your staff. They are terrific! From the receptionist, to the nurses in pre-op, to the floor nurses, to the guy who came to take my dinner order, and the young girl from environmental services – amazing group of people! They were so professional, yet deeply caring. There wasn’t anything I asked for that they didn’t respond in a positive, upbeat manner, even at 3:00am. Having employees like this is amazing…please take a moment and thank them for me and my family for the outstanding treatment they gave us.”
– Sherry Taylor, patient at Harris Regional Hospital

 

 Imagine a Hospital where…

 Your emergency situation is treated with the utmost importance and quality.

 “I knew I was pregnant but had not had my first doctor’s visit yet. I was rushed to Harris Regional Hospital in Sylva with a lot of pressure in my abdomen and back. As soon as I entered the Emergency Room, the doctor on call saw me right away, made a quick assessment, and had the obstetrician, Dr. Bruce, come down to look at me, along with doing an immediate ultrasound. …I had an ectopic pregnancy and the tube had burst. The situation was quickly explained and I was wheeled away to emergency surgery. If I had not been seen and diagnosed immediately, I would have died from blood loss. I am so grateful to the hospital doctors, nurses, and staff for taking care of me and my family while this was going on and grateful that I am able to thank them. I am beyond words in expressing the thanks I feel for the care I received at your hospital.”
Dana Wood, patient at Harris Regional Hospital

 

 Imagine a Hospital where…

 Every staff member is involved in your care.

 “We wish to give a high commendation to Bob Geary who has shown concern for this patient and family member (wife)… Having been in customer service for 21 years at Macy’s, I know what it looks like so we want to give Bob the highest commendation and gratitude for his OUTSTANDING part in helping my husband get well, not only physically but mentally as well. Bob could teach a class in what outstanding service looks like and how it helps patients to recover from their illnesses and helps their family.”
–Jan and Ray Wells, patient at Harris Regional Hospital. Bob Geary has worked in Food and Nutrition at Harris Regional Hospital for the last two years. In his role as Nutrition Service Representative, Bob shares menus with patients and families, serves meals, and takes care of patients and family members during their stay.

 

Imagine a Hospital where…

 Your every need is met during your stay.

“We received feedback from a family who came into the Home Health office to pick up supplies and express a thank you to all of the Home Health staff that has cared for this patient. Receiving treatment out of town they did not know what to expect from Home Health Services. Could not have been more pleased and would put the care they have and are receiving up against any of the services they received in the big city. ‘All the nurses that have been out have been wonderful. Everyone the family has talked with on the phone in the office has been as willing to help as anyone could be. Beth Garland was wonderful when she came out this weekend and the time she took with us on teaching and answering questions was such a relief’. The other staff who have provided excellent care are nurses, Caroline Smathers and Brenda Hoglen and social worker, Sandy Buchanan.”
– Andrea Rodgers-Ray, Director of Home Health at WestCare shared the story above from her department

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